Orders
Shipping policy
Clear delivery expectations for business orders in Canada and the United States.
Coverage
DMW ships only to eligible business addresses in Canada and the United States. Availability may vary by product, province, state, postal code, or ZIP code.
Rates and timing
Canada and United States shipping zones have separate rates, free-shipping thresholds, and estimated delivery windows. Your applicable charge is shown before payment.
Customs and compliance
Cross-border orders may require additional documentation. Product availability remains subject to destination-specific import, resale, labelling, and compliance requirements.
Tracking
When available, tracking details are sent after an order ships and remain visible in your account.
Delivery issues
Contact us promptly about visible damage, missing items, or a delivery that has not arrived.